Return & Refund Policy
Not satisfied with your product? No problem we’re here to help.
Return period
You can return your item within 14 days after receiving your order.
Return conditions
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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You must have proof of purchase (order confirmation)
How to return an item
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Email our support team at 'virelloclothing@oulook.com' with your order number and reason for return.
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We will send you the return address and instructions.
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Send the item back to the address provided.
Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed within 48 hours to your original payment method.
Exceptions
Some items may not be eligible for return, such as:
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Used products
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Damaged items caused by misuse
Shipping costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
We truly appreciate your trust in our store and are committed to providing you with the best possible service.